Harvard Business Services Australia Pty Ltd (HBSA) respects the privacy of your personal information in our care. Personal information means information which identifies you as an individual or from which your identity can be reasonably ascertained.
HBSA, like other companies operating in Australia, is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities.
Types of personal information collected
The types of personal information we collect includes name, contact details, identification information, records of your communications and interactions with us, and details/history of preferences, interests and behaviour relating to transactions, products, services and activity with our digital services.
Where you provide us with personal information about someone else you must have their consent to provide their personal information to us based on this Privacy Policy.
How personal information is collected and held
We may collect your personal information in relation to your interactions and transactions with us and may monitor and record your communications with us (including email and telephone) for security, dispute resolution, and training purposes.
We may also collect personal information from third parties including public sources, information service providers and services delivered on behalf of third parties.
We hold personal information electronically (which may be held on servers located outside of Australia) and in hard copy form, both at our own premises and with the assistance of our service providers. We implement a range of measures to protect the security of that personal information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
Purposes for handling personal information
We handle your personal information in connection with providing, administering and improving our products and services.
We may also handle your personal information to protect our lawful interests and facilitate purchases and potential purchases of our businesses. We may provide marketing communications and targeted advertising to you on an ongoing basis by telephone, electronic messages (eg. email), our digital services and other means.
You can call us on 08 9467 3736 during business hours (WST) to opt out of electronic and telephone direct marketing communications.
Sharing of personal information
We may exchange your personal information with third party service providers engaged to assist with services including data processing, data analysis, information broking, credit reporting, online computing, printing, contact management, legal, accounting, business consulting, marketing, research, auditing, archival, delivery, security, investigation and mailing services, and in the provision of HBSA products and services.
The third parties to whom we disclose personal information may be located in Australia and other countries based on the location of the service provider. We take steps to ensure that our service providers are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.
Procedures for access, correction and feedback
If you wish to access or correct any personal information we hold about you or have any feedback or concerns about privacy, please contact us as set out below. In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us retrieve it.
Under the Privacy Act and other relevant laws, we are required to provide our reasons if we refuse your request. Where we decide not to make a requested correction and you disagree, you may ask us to make a note of your requested correction with the information.
Additional privacy information
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner on 1300 363 992.
Contact
Queries regarding privacy should be directed to:
Post: PO Box 1208,
Bentley DC WA 6983
Last updated: March 2018